Saturday, September 08, 2007

Wanted: Customer Service Rep.

Customer Service Rep. Wanted

About the job:
I am not looking for someone to take over my customer service, but simply work with me as a team to help take some of the load off of me. You will be answering basic questions customers may have about products they are thinking about purchasing as well as doing some technical support for people who may be having a problem with a product. You will send customers to me when you can not help them, and in turn I may send some your way when I am overloaded. I would like to keep this flexible with no set hours - I would like someone who is frequently online in the afternoon/evening (US time) and is willing to just be available as needed. This means you can be doing whatever you want - shopping, socializing, building etc - I wont be requiring you to stay in the store, just be available and ready to answer questions via IM and willing to go for an occasional house call.

Characteristics: You should be...
1) Patient - Some customers can be frustrating, you have to keep your cool and bear with them.
2) Professional - Be concise and clear. Be able to communicate and apply store policy.
3) Friendly - Be willing to chat with customers a little, usually they are pretty nice.

Basic Knowledge: Some basic things you should know for this position
1) My Products- Even I have to check out something from time to time about my own products, but a basic familiarity with my products and how they work is a must.
2) Land - A basic understanding of land, especially its sizes and primitive limits is important in helping a lot of customers who are looking to purchase.
3) Building basics - This is a big one! A lot of people have problems rezzing their houses. You MUST be able to help someone place their house. Also understanding how to do basic things like select an individual prim, link things back together etc. Nothing really fancy.

Other Criteria:
I am looking for someone who would be interested in doing this long term and I can rely on to provide basic customer service coverage when I cant. Also willing to pay well enough to make it worth while for someone to do this. If you are looking for a temporary position this is probably not the job for you.

Pay is highly negotiable as I am just feeling this out and seeing if I can make it work. I will start people at L$300ish a day on a trial/training basis, willing to offer much more than that based on overall performance and volume of customers you are helping for me.
Also some perks come along with the job, I will defiantly be offering discounts on items you want to buy, and even free product so you can be familiar and experienced with the latest releases and house technologies.

Interested? Copy and paste the below text into a new note card titled “CSR Application - Your Name” (ex. CSR Application - Barnesworth Anubis) fill it out and send it to me, Barnesworth Anubis, in world. Feel free to shoot me an IM to make sure I got it, sometimes things get eaten by the asset server. Also any questions about the job or application please feel free to ask me.


Basic Info
SL name:
(please provide a photo of your avatar imbedded in the note card, its nice to put a face to a name)

What time zone are you in?

What times are you usually online?

On average, how many hours a week do you spend in SL?

What languages do you speak, and how fluently?

Any customer service experience inside SL? if so give details

Do you operate your own SL business? If so what kind?

Do you have any other jobs in SL? If so give a brief explanation of what you do and who you work for.

Have you ever bought/used any of my houses? If so which ones?

Any other products of mine you are familiar with?

Show off for me:
List any other skills, traits, experiences, or details about you that give you an advantage over other applicants:

(optional) Any personal or business references not referenced above I can contact?